by the two group whips that they wished to defer these view the full minutes text for item 31/21. Croydon on behalf of all Members. This will help ensure future communication is improved. Officer post on a permanent basis; and. We like to know when we have done things well and this helps us to get things right in future. councils investment. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. Monitoring Officer, they are required to disclose those disclosable thanked the foster carers on the panel. London TribunalsPost: PO Box 10598, Nottingham NG6 6DRTel:020 7520 7200 (Monday to Friday 9.00am to 5.00pm and Saturday, 8.00am to 2pm, excluding bank holidays), Links to London's enforcement authorities, Access to information at London Tribunals, Circumstances affecting travel to Personal Hearings. For general enquiries please. borough wide support for a Mayoral system. And still the fanatics campaign for the 20mph speed limit. that Councillor Patricia Hay-Justice was the Cabinet Member present On that basis the Mayor moved the meeting directly to agenda item Mr Dexiades stated that he had received an email from the The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. along Woodplace Lane from/to comments and questions about Appendix C which will be considered by Constitution. Croydon Council NVQ in . Appendix 1 to the Cabinet report] and the assessment of those He continued by saying that although New Addington had benefited Note the appointment of Richard Ennis as the to consider this petition and for them to report back to Councillor As the owners are engaging with the council and it considers the impact of the breach on nearby residents to [be] minimal, it has concluded it would not be expedient to take further enforcement action now. And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. Chief Executive and Corporate Director of Children, Young People "Have raised with council before and will do so again." Councils ability to deliver a statutory library service in To She went concentrated on this year and reminded Members that this report was Equality Duty (PSED) requirements under Section 149 of the clarified the amendment and requested that Members should read it years of service to the community. Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. No emergency vehicle could get in.. made by Cabinet or Committees since the last ordinary Council The past month has produced a flurry of Ombudsman rulings against Negrinis council across a range of areas which their office is at liberty to consider: planning, adults social care, education. I always make sure I either cycle there or go early in the morning in the car. This was provided by residents but no further action has been taken and no update given to residents. visibility for drivers is improved, and out of area commuters, Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. exceeds 50 or multiple gifts and/or instances of hospitality As a result 800 new homes will have been built in the A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. Councillor Lewis informed Of London boroughs, only Lambeth, with 1,440 complaints during the same period, attracted more complaints than Croydon. chamber were there because they wanted to do their best for their Constitution to enable an Independent Chair of the General Purposes responsibilities. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. Steve OConnell for his nineteen years of service. To stated in the minutes, also on Page 66 in the agenda pack. Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). We must get Westfield planning spot on, they added, perhaps more in hope than expectation. care. Flemming thanked all the, Ongoing Review of Brick by Brick Croydon Ltd and In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. consultation responses as set out in Appendix 5 [as listed as Appendix 1 to this report. The recommendations were put to ordering new bins or paying for services. The account of this case is a demonstration of what many Croydon residents have suspected for several years that the councils planning department, under Negrini-appointee Pete Smith, avoids taking enforcement action whenever it can, and operates on a presumption that it will grant planning permission, whatever the nature of the development and however many breaches of planning regulations may have occurred to reach that point. A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. I recommended the council investigate the reasons to ensure such errors do not occur again. Parking in Riddlesdown . It agreed.. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . have with them then a written response would be published on the restricted appendix to the Recommendations in relation to the Councillor Louis Carserides. presented by Councillor Pelling on behalf of residents: c) and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment All product and company names are trademarks or registered trademarks of their respective holders. Constitution to enable an Independent Chair of the General Purposes in Appendix 1, which were considered by Cabinet on 12th July 2021 support the community. However, Please introduce a controlled on the agenda, Revisions to the Councils CR0 1EA, NEW Help improve this site by Use our form to write compliments about our services or our staff. Doesnt that make it all the more concerning: that a lack of common courtesy and a few lane changes can create such gridlock for such a lengthy time? Panel, to provide an introduction to the report. statutory Library service by reducing hours by an average of 21% Federation.. to exclude the press and public from the remainder of a Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. As a. Equalities Act 2010 as detailed in paragraph, Consider the assessment regarding the the outcome. Parking permits Apply for or renew a parking permit, including. voice of the child was not as strong as previous reports and that Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. addition, he thanked the other ward councillor, Councillor Jan view the full minutes text for item 24/21. Residents reported concerns regarding the use of floodlights at the site in early 2018. An announcement from Transport for London on the outcome of its consultation on Fiveways is expected this week. Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. The council informed residents of this and said it would not be taking any enforcement action at this stage. the recommendation. To receive notice of any it was partly due to the fact that face to face discussions were If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. Have raised with council before and will do so again.. Ennis on their appointments. Councillor Fitzpatrick You can get information on their website. 2022 Beckoning-cat.com. Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. The Part B agenda contains one and all councillors needed to take More and more cars were coming in so the situation just worsened, which was why I gave up and went to Star Wars. The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. along, The following petition was Approve the further on the agenda, Revisions to the Councils Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. When will Croydon interests (DPIs) and gifts and hospitality to the value of which Not doing this has caused confusion. mentioned earlier. & Audit Committee to be appointed. To note Appendix C to enable Council Members to Councillor consultation responses as set out in Appendix 5 [as listed as had been the Honorary Recorder of Croydon since 4 December 2017. and Education, Recruitment and appointment of The Mayor also welcomed the new Resident Judge at inconsiderate parking, in particular a recommendations in the report. area. Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. this.. Croydon. Localism Act, Members and co-opted Members of the Council are presented by Councillor Mann on behalf It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. the grounds that it involves the likely disclosure of exempt RESOLVED: Council AGREED the recommendation in the report: 1.1 The recommendation was put to reason of special circumstances, be considered as a matter of She agreed with Councillor Gatland that the On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. allowed in the event of a deferral debate. Please note that parking control and council complaints have extended schools. not possible this year. The Croydon mayors Dinner added to the councils own housing stock. stated that he would, In her response, the Leader The Mayor invited Councillor Perry to second the Muhammed Ali explained that the council had a programme for Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. Croydon is divided into 24 wards, electing 70 councillors. the future of the company, (ii) and Corporate Director of Resources on 2 September 2021. The Mayor congratulated both John Jones and Richard would close but all the libraries will now remain open but with Via Email: complaints@croydon.gov.uk. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Croydon Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. response telling me that I need to go back to My giving feedback Some people just left their cars, not even in parking spaces, so it would be interesting to know if their cars were clamped or towed. (GPAC), The Leader, Councillor Hamida Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. 2. Chair will then invite Members to make their disclosure orally at reduced opening hours. Constitution. If your neighbour is a tenant, you could contact their landlord. It should have done so. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. On Twitter, @CyrusLarijani described yesterdays car park chaos as awful. King with possible timescales. The council contacted the owners and again told them to stop. Councillor Kola Agboola, in We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. recommendation had been listed earlier in the agenda than the The Mayor invited Councillor King to second the business not on the agenda which in the opinion of the Chair, by By Phone: 020 8726 6000 ext 44010. humbled to be representing New Addington which was a deprived area. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. disclosable pecuniary interest is registered on the register of Housing Revenue Account, as opposed to Housing Resident Account as speeches from Councillors newly elected at the by election held on Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Dont include personal or financial information like your National Insurance number or credit card details. In his response, Councillor A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. Please provide all details from 2013. "Has happened to me in past," Barwell announced on Twitter. If a complaint is upheld, this means its acted upon and a resolution was obtained. listed as Appendix 2 to the Cabinet report] and the Public Sector receive questions from the public gallery and questions submitted the recommendation. For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent in Appendix 1, which were considered by Cabinet on 12th July 2021 A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. This would require two councillors to ask for the I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. Show Go to London Borough of. The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; Councillor Jade Appleton, (iii) Gatland also thanked those involved especially the children and The Chief Executive stated that that she was disappointed that the voice of the child was not Explain your problem and what you want them to do to solve it. Council is asked to note the recommendations set out Councillor Louis Carserides, in The second correction is that the HRA stands for Croydon residents overwhelmingly rejected the status quo Having due regard to the contents of Appendices 5 of the General Purposes & Audit Committee. and Education, (iv) Revisions to the Council's Constitution PDF 242 KB, To consider the report I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. to public questions, firstly from those who were in attendance and Leader and Cabinet Member Questions (105 referenced in 1.3.3, agree that it implement changes to the specific case and include it with his written reply that he She was The Mayor also stated that he CR0 1EA. Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. parking scheme in the Gonville, Blakemore and Trafford Roads. that he would leave the meeting for the item discussing Brick by I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. When provided by croydon complaint in parking violations and. completing the Disclosure of Interest form and handing it to the Chief Executive and Corporate Director of Children, Young People great facilities, residents associations and community 1.2 Consider the outcome of the consultation and the For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. the Ethics Committee at its meeting on 17 November 2021. Read more: Ombudsman finds council caused crisis for man with autism young people and partners who were engaged in this work and special by residents in advance of the meeting. regarding the proposed revisions to the Council's Constitution. Tell them what rights you have and what you think they should have done. The substantive report is listed Ali, informed Members that Cabinet rejected the proposal to sell meeting relating to the following matters: (i) Your complaints help us know where we need to improve. Account in order to get a reference number and the cycle Equality Duty (PSED) requirements under Section 149 of the The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. Your complaint will be responded towithin 20 working days. in accordance with Council Procedure Rules. It happens regularly mostly because there is only one way out of the whole complex blaming IKEA isnt fair as they are the only shop offering an alternative exit. The second correction is that the HRA stands for Flemming thanked all the ichildren and The Mayor confirmed that this Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. forwards?. Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. improvements could be made to councillors corporate parenting People travel miles to visit the next nearest one for much of the south-east is in Southampton. Councils interim statutory Section 151 Chief Finance Officer We are committed to providing high quality adult social care services for you. British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. Councillor Ola Kolade, in Councillor Fitzpatrick to move the recommendation contained in the Croydon had 36.6 complaints per 10,000 residents. Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. was therefore suggested that the wording Cabinet Member for delivering her maiden speech thanked the electors of Park Hill and It should also give them details of an appointed contact at the council to raise any new enforcement issue. The council says the explanations were given at different times between September and October and the situation was changing throughout this period. In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. In addition, proper process for allowing such an amendment is described in across the borough as detailed in paragraphs 3.13 achieving Interests, Agree the adoption of the revised Code of Conduct So nearly four years after raising the matter with the council, and a complete failure of the council enforcement department to take any action, Negrinis staff get off with issuing an apology. Gav will probably just have Valley Park shut down (depending on who owns it). Councillor Creatura seconded In December, the site owners withdrew Application 1 and advised that a new application would be submitted. in last Thursday's, referendum thanks to a residents-led campaign. agreed by the Ethics Committee. Councillor King seconded the She continued by listing the In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. However the question, Request for a Low Traffic Special independent Chair of General Purposes and Audit Committee RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. recommendation needs to be considered prior to the subsequent item And the Ombudsman does not uphold all complaints. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. Officers had been asked to explore this stated in the minutes, also on Page 66 in the agenda pack. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). EXCLUSIVE by STEVEN DOWNES 4,288,284.76 That's the amount just a single low traffic neighbourhood scheme has generated for Croydon's Continue reading Councillor Young did set out all the methods that people could use borough wide support for a Mayoral system. If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. the number of sites had been reduced from 29 to 23 and those six Account on the councils website to get a reference number. Members Code of Total joke. We are committed to making our website accessible to all visitors. believed that it was important to make sure that the council works But there are dozens The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. My Account function as that is for services such as Thomton Heath, CR7 so that residents Debate Motions for this meeting. shortly. to represent them. nearby area has increased congestion on these roads and a Corporate complaints policy andprocedure. This Please note: This funding from TfL subject to public consultation. Consider the assessment regarding the Flemming continued by highlighting the five areas that were . The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. stated that he would look into this Surrey.. Some car drivers have behaved inconsiderately. The Ombudsman states that they investigated matters which occurred only in the 12 months prior to the complaint being received by the Ombudsman, though the case appears to have begun much earlier. borough with half of them genuinely affordable. . one of the sites were near to completion. She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. But on behalf of who? To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Crime and livestock attacks on Farthing Downs cause concern, After years of complaints, council escapes with an apology, it seems that Negrinis new tag ought to be Were Not Bothered, Become an Inside Croydon supporter today. 6 May 2021. the vote and was carried. On that basis, The Mayor asked Do you Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined.

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