At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It was super relaxing and a great time. 0000010777 00000 n You can go into most any hotel and purchase food and drinks. Check-out 11:00 am. and responsibly, along with the comfort of domestic travel. Drinks run about $18 each not including tip. where lively vibes and peaceful ocean views meet. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones. 0000008801 00000 n Banquet, Bar/Lounge, Beer, Chef's Table, Cocktails, Counter Seating, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine. _ ME]t]i4n}~#:S3C_/^{au?KuZ\g>~^?Ac-ZjE;Gi>cnvyWn,WXy uBl_}zd?`'dX4~ZBmF>XqWE{7.Wtlq8~8X+6 kzn9o._>:Qsie;2{#;|ql8+[28k{`@2`w`L.B%qT0mZ.WL R$molX. It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any lack of service during your stay. We offer full private buy-out options for our Cabanas or Restaurant dining! Gonzalez, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar Definitely try the hummus and pinchos on the menu DELICIOUS!! The grounds are well kept. But the biggest problem I had with them besides the fact that staff Wasnt friendly was the fact I have a special needs child and the guest relations Didnt try to accommodate us properly they had ZERO compassion and they are not prepared and trained to accommodate special needs guests..They seemed to care less from the minute we stepped to the hotel til the end. Kids loved that! I found it a little hard to believe there was no upgrades available . OpenTable is part of Booking Holdings, the world leader in online travel and related services. 0000011694 00000 n From the food, to the location, to the staff, Frances at the front desk in particular was simply a gift from above. CAA - Fairmont El San Juan Hotel - Carolina, PR on OpenTable The street corn not good. Enjoy a luxury stay at Fairmont El San Juan Hotel: located on Isla Verde Beach, this hotel offers authentic Puerto Rican hospitality and entertainment. Fairmont El San Juan Hotel - Tripadvisor 0000091783 00000 n The food was good, drinks were good! 1. A night of excitement can be followed by a relaxing day beneath a pool cabana, where guests are welcome to relax Pia Colada in hand. Fitness center open 24 hours a day; Sal R. Families - 4/21/2023 Confirmed reviews ALL. Our room was good - unfortunately did not get upgrade we wanted . 2 reviews. 0000010508 00000 n We did the $450 cabana for 4 people. nearby areas, or we can arrange for an in-house doctor to complete your test at Each one-of-a-kind dish invites guests to celebrate San Juan's traditions with the international zest and fresh ingredients Chef Juliana Gonzalez is known for. We recommend wearing comfortable, casual clothing over a bathing suit and comfortable walking shoes/sandals. negative test result upon arrival, we can assist you with several options, They even gave us beach chairs and umbrellas. There was no cork screw in the room , nor a shoe horn , both of which are typically available at a Fairmont . Fairmont El San Juan Hotels long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. 0000134206 00000 n 6063 Isla Verde Avenue, 00979 San Juan, Puerto Rico - Excellent location - show map. Situated on two miles of the pristine Isla Verde Fairmont El San Juan Hotel - Expedia Fairmont El San Juan Hotel | Discover Puerto Rico I slept on a chaise lounge with my feet hanging off the end for three days before I inquired at the front desk because I saw several empty rooms getting cleaned that were double queens. Great drinks and experience. $150. Great resort, nice beach, very expensive food/beverage, We had a wonderful time at the Fairmont El San Juan in Apr'23. There's definitely something for everyone, so if you're looking for a place to travel with your friends or family, this is it. Service was great, food was also really yummy. Varies according to period and availability. starting at. Bookings can be cancelled online up until the following times: 6063 Isla Verde Avenue, Isla Verde, PR 00979-5706. Location. With San Juan Breakfast, Sparkling Wine, Chocolates and 2PM late check-out upon availability included. 0000004999 00000 n I even tried to go to the tiki bar myself and the guy was short with me saying whats your room number ? Built in the 1950s and once the spot in San Juan where the likes of Frank Sinatra and Nat King Cole would perform, the iconic Fairmont El San Juan Hotel received a renovation facelift in 2016. Our waitress was so attentive and kind, the location is perfect whether you want a pool day or beach day. Cabanas can be cancelled by 10:00am AST the day before your reservation date. No one was happy with the experience at this hotel. Between Friday, April 14, 2023 and Saturday, December 30, 2023. Tendrs a tu disposicin wifi gratis, estacionamiento y balcn. From the day I got there where no one even helped me with my luggage and I had to actually bring the luggage to my room myself to the lack of service on the beach area and me always having to go get my own food and drink. El San Juan/Fairmont has a better beach but the area doesn't have as many dining choices in walking distance. The food was great and the drinks were amazing. For just $5, you get an all day, come-and-go-as-you-please pass to visit El Castillo. The lobby had a lot of charm and the pool villa was a good size and clean. beach is lovely and not too crowded, menu has a lot of healthy options. The suites were great and the rooms were clean. 0000117144 00000 n Iconic hotel located on award-winning Isla Verde Beach, Four pristine pools with cabanas to enjoy, Newly renovated guest rooms, suites and villas. Standard Shore Excursions typically range from 20-50 people. The water temperature was perfect! 12 reviews. This is the perfect way to spend a part of your day while visiting San Juan, what could be better than overlooking palm-fringed Isla Verde beach and the azure Atlantic. The wellness center is not to be missed and I am sorry we didn't have more time to sit and enjoy cocktails and live music. Feedback is very important to us. !The staff in the cafe was extremely pleasant, especially one older gentlemen with glasses. I believe this not a way a luxury hotel should run .Otherwise and overall my Experience was just above and beyond. Rented a cabana for the day. 0000011721 00000 n 45 minute layover in San Juan Apr 23, 2023. where to kayak when staying in old san juan Apr 22, 2023. Situated on two miles of pristine oceanfront, along Isla Verde Beach, Fairmont El San Juan Hotel is an oasis of 388 guestrooms, suites, Banyan, Pool and Ocean Villa rooms . Delight with our exclusive menu from El San Juan Beach Club, featuring exquisite options and inventive cocktails that re-imagine local flavors with a modern palette, while enjoying vibrant weekly entertainment. Night club (if youre into that). Worth every penny. Relax at the resort's beach club . Hospitality/Catering. Listed on 2023-05-01. We had to get two cabanas to accommodate everyone. Should have a set fee because is a day pass to the hotel. However if you are looking for a pool / beach with a loud party scene and basic room accommodations then it's fine. For more information visit ALLSafeandWell.com. With a white sand beach, beachfront dining, and a beach bar, this resort is the perfect place to soak up some sun. I think its definitely a better deal if you have older kids and adults. Discover the rich culture of Puerto Rico. Beach area was very nice, really enjoyed. 0000017598 00000 n Fairmont El San Juan Hotel, San Juan - Updated 2023 Prices - Booking.com I reminded them I also had a reservation for a double queen and moving me to a double queen was not accommodating my request, it was fulfilling my reservation. I will share your comments with our team. 0000009410 00000 n Address. Please rest assured that we are evaluating what was shared so as to find the appropriate measures to address the topic mentioned and prevent future occurrences. more, You seem to have JavaScript disabled. Stay away!!!!! 0000023337 00000 n islands heritage, artfully blending the best elements of yesterday, today, and So worth it to have a spot to take all your stuff. No one was happy with the experience at this hotel. The food was decent. sophistication in the Grand Tower, luxurious and elegant suites, or a lush At Fairmont El San Juan Hotel, 0000150922 00000 n Basically, youre paying for a free daybed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. 0000103835 00000 n Feel immersed in the Puerto Rican culture in a place timelessly true to the It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Im just dreaming about the day that Ill be back. We highly recommend that you BYO adult beverages to enjoy at your room, or walk to the 24 Market Place two blocks away and purchase. During the week was much better but I would not stay here again. We were in Cabana #12 for reference. Fairmont El San Juan Hotel: Weekend day pass nightmares! Perfect! Executive Lounge & VIP Floor Supervisor - Gold. mainland United States. four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Members' rate available: Save up to 10% at participating hotels with our loyalty programme. Food was okay, but definitely overpriced. 0000012421 00000 n Overall, we were very satisfied with our stay.Pros: -Hotel was just renovated and is extremely clean.- Rooms are beautiful. in room. Fairmont El San Juan Hotel Reviews & Prices | U.S. News Travel One last tip: Use Uber to travel to Old San Juan and the airport. Pro's: - 10 minute ride from the airport, no need to rent a car. No chairs for guests after 9 am. You will receive 10% off all food and beverage while on the property. I thought the $250 included service, food, drinks. From hotel, take Isla Verde Ave (Route #37) on left, going East. To use our mobile site, please enable JavaScript. Fairmont El San Juan Hotel is ranked by U.S. News as one of the Best Hotels in Puerto Rico for 2023. Got beach chairs as we needed (included in price) Cons: rooms. This casual, family-run restaurant is an ode to authentic Italian fare. Each design celebrates San Juans It was lots of fun. Comida y bebida buena pero costoso. Yohelen, was amazing, very friendly. Apr 24, 2023. Fairmont Doha offers a curated selection of 5-star experiences, including helicopter rides over Doha, dune bashing, desert picnics and yacht cruises. 5. I gave this resort a three because of the protestors that work at the resort that was extremely loud our entire spring break trip. We had dinner in the Italian restaurant it was great. The Royal Sonesta San Juan: Chill, relaxed weekend - See 3,699 traveler reviews, 2,274 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. Today, it is a wonderful blend of old . Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets. The bar was naturally super busy but was fine. 0000150883 00000 n the hotel for a fee. The Fairmont was a good choice for what we wanted: convenient, relaxing beach/pool vacation. Food was good, got there for 10 when reservations start, service started around 12 not 11 as stated and it is definitely not an adults only pool several families with babies and children were in and out of the pool with blow up floats and on the blue free day beds. The room we got was amazing and all the amenities and facility was just great .. My only thing that I have to complain about is room service . Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Stay on Route 22 to city center. Check prices, photos and reviews. You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. 0000036645 00000 n Hotel is great for couples that like to party and for groups of single men/women.I can't really fault the hotel for catering to the party crowd and trying to be an upscale hotel. To learn more about our protocols, please visit. certification label. Givenchy Le Soir Noir Rituals - Fairmont Singapore luxury Hotel Techno like music playing with bachelorette parties ruined the atmosphere. Day stop on cruise Apr 21, 2023. where to stay for 1n in San Juan - arriving at 1am Apr 20, 2023. Experience our sky lab and take your fitness routine to new heights in a unique outdoor rooftop facility. Total misdirection from the hotel. 3374 $55. This was an awesome experience thanks to all of the hotel workers hard work. The pools were great. At every turn, Fairmont El San Juan will captivate guests with its island hospitality, storied decor, innovative cuisine, proximity to the best things to do in San Juan, and an exciting nightlife inspired by life's greatest moments. Live entertainment Thursdays to Sundays, bottle service and crafted cocktails. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. . Book with Confidence :Flexible cancellationandsafety protocols. Long long wait to have breakfast every morning. Fairmont El San Juan Hotel perfectly teeters the line between international Caribbean charm and domestic vacation bliss. Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Agreed. I was told the chairs come with a umbrella and beach service but there were NO umbrellas in that direct sun & no waiters on on last stay in PR was very frustrating and for $375 to sit and boil in the sun they said I could not change my reservation to the day before for $250 that was not in the sun but also had no service. Miami. We would definitely stay here again in a few years when our kids are older.Thank you to all the staff for making our stay such a great one. 253 0 obj <> endobj xref 253 63 0000000016 00000 n Resort Day Passes - San Juan Forum - Tripadvisor Got a good deal through tripadvisor plus. Highly recommend! Should your destination still require you to present a Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. The islander charm of San Juan will quickly win you over. Fairmont El San Juan Hotel - Luxury Hotel in San Juan (Puerto Rico) Hotel w/ pool day pass - San Juan Forum - Tripadvisor The service was great and definitely made the day even better. For your safety, Fairmont El San Juan Hotel follows We are unfortunately checking out today as Im sitting on the veranda of my Ocean Front Villa writing this review. 0000011864 00000 n http://www.fairmont.com/puerto-rico/activities/pools-and-beach/, Join us for private events at our Beach Club! So I read a lot of reviews before we booked. 1,506 reviews. 2023-04-20. 0000001920 00000 n 45th Anniversary and they are hitting it out of the park! The price is only guaranteed at the time of booking. Everyone was AMAzing but Juan is definitely the man !!! Do the hotels in the area allow a day pass to tour the aite and use the beaches? 8225 | WBESJ.com Spa treatment booking required for one day pass. Certain parts of our site wont work well without it. grounds, pool, and lobby/indoor areas were spectacular. Thank you for your patience. Fairmont El San Juan Hotel offers a variety of Puerto Rico vacation packages and hotel special offers to help you plan the Caribbean holiday of your dreams! 0000002101 00000 n 0000121783 00000 n Reserved the $250 Daybed on the Sunday before Labor Day. Best day pass! - Review of San Juan Water and Beach Club Hotel, Isla Condado Ocean Club, San Juan. - Tap Water is always a concern when travelling to the Caribbean. Cabana. Thank you again for sharing your experience. more. 0000013151 00000 n San Juan Hotel Recommendations Apr 19, 2023. Stay away!!!! 0000011387 00000 n View all properties on our map and list page. Pros: smells great. Toyosu Omakase & Sushi Bar San Juan. Reserve. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones in the ballrooms. Value 3.9. Bring your own drinks from the room. I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. The restaurant hours seemed inconsistent. We were most pleased with the tap water, both at the resort and at restaurants in Old San Juan. guests feel immersed in island culture. we are back now for a second day. Our server was great, but we went up to the swim up bar for his service. Juan our server was very attentive. The hotel is absolutely beautiful. Any one over the 2 has to plan on sitting somewhere near by. Just came back from a week stay at the El San Juan and we absolutely loved it. 0000103975 00000 n During these times, traveling to Puerto Rico Positioned beneath the most authentically recognizable feature of the Fairmont El San Juan, Chandelier Bar has become the epicenter of the hotel's nightlife-a gathering place for locals and travelers alike for generations. The Royal Sonesta San Juan: Nice retreat - See 3,698 traveler reviews, 2,273 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. featuring a 7,000 Crystal Chandelier. I was really disappointed with the service. Maria in the Cana restaurant was absolutely wonderful and a bundle of information on the best places to go! But service , the amenities and the cabana were really nice. I was in the main tower on the 9th floor and my view was of a dirty roof with exposed pipes (see pics). I have been to this property on 3 separate occasions over the span of 15 years and unfortunately it has gotten progressively worse each time. Vaccinated travelers arriving on domestic flights must upload an official Vaccination Card through the Travel Declaration Form portal. A timeless Puerto Rican icon and one of the Caribbean's most desired destinations, Fairmont El San Juan Hotel offers guests genuine Puerto Rican hospitality and a luxury lifestyle experience complete with a luxe full-service spa, world class fitness center, retail shops, lively entertainment and non-stop gaming action at Foxwoods El San Juan Casino. You can tell the hotel is trying to be hip and trendy by bringing in certain types of people to party. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To the left and right of the hotel are food stands that sell empanadas(chicken or beef), chicken kebobs, tacos, pizza, bottles of water, and pina coladas.- Great location to shops and restaurants. For parties over 15 guests, or a restaurant buy-out please email: Tara.Dickie@Fairmont.com. Relax on the beach or drift past rock waterfalls in the beautiful lagoon pool all surrounded by lush gardens inviting you with a warm welcome. I am not cheap specially when im on vacation but $60 for 3 bottles of waters its insane Its taking advantage of tourist. The lobby is the only thing that stands, Hotels with Infinity Pools in Puerto Rico, Hotels near Jutox Juice Bar & Water Sports, Hotels near Balneario Isla Verde (Playa el Alambique), Hotels near Chabad Jewish Center of Puerto Rico, Hotels near (SJU) Luis Munoz Marin Intl Airport. From the day I got there where no one even helped me with my luggage and I had to actually bring the luggage to my room myself to the lack of service on the beach area and me always having to go get my own food and drink. We had a wonderful time booking seaside cabanas see u again soon, Very relaxing love the fairmont 0000142564 00000 n The food was decent. Discover inspired cuisine with authentic Puerto Rican flavors by Chef Juliana Gonzalez. This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. Location 4.6. The hotel overbooked and could only give us a a king bed (it was me and two 18 year old girls) and not a double queen which is what I reserved. Email: reservations@fairmont.com International Toll-Free Reservations Main Global Consortia Number: 800 0441 1414 For membership inquiries Fairmont President's Club Tel: 1 (877) 232-7070 (Canada/USA) or +1 (506) 877-3093 (International) Email: FPCGuestServices@fairmont.com It's a long beach if you want to enjoy long walks - While food and beverages at the restaurants and bars at the resort are incredibly expensive, the food portions are good so sharing is an option - We took almost a dozen Uber rides during our stay - most to Old San Juan for dinner. Members' rate available: Save up to 10% at participating hotels with our loyalty programme. Shout out to the bartender who also made killer fresh watermelon margaritas! Rip off Mine are younger hers are older. El San Juan is a beautiful property with wonderful accommodations, staff and services. Timelessly true to Puerto Rico, the Rum Bar radiates with a warm glow reflective of the island's national spirit, rum. The location was close to the airport, close to old San Juan and on a nice stretch of beach. We arrived Wednesday and were greeted by Yvonne and she made us feel so welcome,and asked if there was anything else she could do to make our stay special. It is always a pleasure to receive feedback. We are located right on the water, and perfect to celebrate Birthdays, Anniversaries, or just a reason to celebrate! $54.00 per person. I was supposed to get an upgrade if one was available upon checkin , but I was denied . For assistance with your inquiries, see more information at the bottom of the page about how to contact us. I can see renting beds/cabanas but the . The hotel was clean ( except for bathroom by pool) they could have been inspected more often by staff . It took me over an hour to even reach the cabana person about modifying our reservation. It is always a pleasure to receive positive feedback. Best Resorts in Puerto Rico: World's Best 2021 - Leisure U.S. passports or We appreciate you sharing your experience for others to read. It does NOT qualify as a 4 star property in its current condition or level of service. Embark on spirited seaside adventures, from lounging in beach chairs beneath umbrellas to kayaking, jet skiing, snorkeling, and more. Yesterday Jassray took care of every need of ours, food and drinks. We loved the experience, definitely a must do! Please see our partners for more details. Stay connected with Fairmont Hotels and Resort and enjoy the latest promo code. more. With two young kids(4 and 2), a hotel that is not an all inclusive is not the best option for us. When booking I was torn between El San Juan and the brand new Royal Sonesta next door which we visited and will be sure to stay at next time instead. This may not be a con for everyone. 0000117046 00000 n OT. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. - (Fairmont El San Juan Hotel, Very caring to make sure the family was comfortable. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hotel Day Passes in San Juan | Hotel Pool Passes Starting at $25 I also even messaged on open table but no one answered that either. Resort Day Pass | San Juan Shore Excursion | Caribbean Cruise Tours Nice gym. Arrived right at 10:30A and was given a wristband and taken to the beds. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite. Add to that her sweet smile and hospitality. This hotel has pampered us beyond recognition and I honestly dont know if we will ever be able to replicate this trip unless we come back to this very spot for every vacation from here on! Priceline Save up to 60% Fast and Easy Fairmont El San Juan Hotel Get the best deals without needing a promo code! As we left, we noticed 3 men scoping the area and acting suspiciously. Difficult/Significant Physical Activity: A large amount of walking and or climbing is required, often over unpaved and uneven terrain. The only good thing about not seeing a server was that I didnt have to meet the $125 food and beverage minimum. updates, please visit Discover Puerto Rico. If possible to modify your reservation on open table the experience would be a lot better and easier. Booked Via Amex Travel and was told this is a oceanfront / oceanview resort. Every Saturday! Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Service was great and it was nice to receive bottled water upon arrival. Blackout dates may apply. Easy access to the beach, but unfortunately Fairmont dont train their staff properly in the average of 10 workers 2 of them were nice and 8 werent tourists friendly no matter how much you tipped them or how nice you were to them they wouldnt give you good service. We called it an early day and stayed in our room at 3pm on Saturday. Expensive to eat and drink and they dont allow you to bring your own coolers. $79 per person plus taxes and gratuity . Never need cash or card on you as you can just charge to your room and pay at the of the week (convenient, yet dangerous!) Do hotel guests also have to purchase day pass to use pools, chairs etc? 2023. Its a bit annoying to see these prices pop up on your room bill. OpenTable Diner. We swam the whole day. Ask the pool team for pricing and availability before booking if you have the chance . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. There are a number of walkable restaurant options off property, which we took advantage of to get a bit more local flavor, as well as because the on-property prices are very high. You may need to negotiate a few steps. 1 x King size bed(s) and 1 x Single sofa bed(s), 2 x Queen size bed(s) and 1 x King size bed(s), Ocean/Sea view or City View or Garden View, 2 x King size bed(s) and 2 x Queen size bed(s), Ocean/Sea view or Pool side or Panorama view, Sea side or Ocean/Sea view or Garden View. Venture inside and find an ode to traditions, old and new. I can always tell when weve nailed the vacation spot perfectly because everyone is sad to leave, as is the case with my family today. Servicio fue excelente, el ambiente con los nios tambin. Here, you will experience unparalleled service, unrivaled presence and attention to detail. 0000091397 00000 n Experience your own Fairmont Momentswhere unparalleled service and hospitality are at the heart of every stay. Servers deliver drinks directly to the cabanas, or guests can indulge in a cocktail from the spirited swim-up bar. Originally opened in 1919, the Vanderbilt was Puerto Rico's first luxury hotel; in 1940, it also became the first on the island to have a casino (no longer).

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