I then managed to speak to a OpenReach engineer in the street who confirmed my thoughts that my House had been missed off their system and was mark-down as not fibre ready. Is it possible, I suggest, the proposals rushed out in mid November to spice up Labours doomed manifesto, were written up on the back of a cigarette packet? Disgusted while Clive was sitting at home in his wealthy house and million pound income we were made to do none essential work during both lockdowns I am sickened as a engineer for openreach at there attitude ,,though openreach has done very well through out the pandemic I would would go so far as to say they have made alot of money from it as more and more people work from home even having business fiber installed at home costing thousands but then but makes the decision to not give wage rise ,,,,disgusting ,,once again the elite look after each other ,,,,,greedy and disrespectful to the back bone of the company.. Vote with your feet if you genuinely think this is the case of the elite supporting the elite. Technologists must adopt a commercial mindset. 30 mins later i was called by High Level Complaints team with refund and compensation, explained one complainant. British Telecommunications PLC Below are some executive team members name of Openreach corporate office United kingdom. BTs Clive Selleys future vision | CIO With revenues of 5.1bn last year and 33,000 employees from the Shetland Islands to Penzance, Openreachs network provides the backbone of Britains internet network. Ive compiled an unnoficial list of Openreach Complaints numbers from the internet, including email and postal addresses. google_ad_slot = "5824045834"; BT Openreach What a great place to work! In his current position, the 54-year-old Selley is responsible for the group that oversees BT's core network and IT systems, as well as R&D. We can keep this ramp coming basically.. Its progress but not at the pace many people would like. APPLY TO ATTEND (IN PERSON) We were delighted to have hosted this event at COP26. A far higher number access the internet via a fibre connection which goes only as far as their nearest grey cabinet down the road so-called fibre to the cabinet or FTTC but their homes are usually linked to this by a copper cable which dramatically cuts overall speeds and quality. I think we will make a massive contribution in getting the nation to that milestone, but we cant do it alone. Clive Selley, Openreach CEO, said: Openreach is leading the charge on the transition to electric vehicles. To call Clive Selley a BT veteran would be to understate the case. I couldnt possibly comment, he says, before pausing and adding witheringly: It was a packet for 10, not 20.. BT is a large company, but for many towns or geographic areas other fibre providers were faster, with more impressive services, to deploy their services. Biography of Clive Selley - The Official Board As CIO for BT, the once nationalised telecoms provider, Clive Selley has one of the biggest information leadership gigs in UK telecoms. Reported broken line on 16 May. He adds that data analytics and the internet of things are two key areas of research in his operation. Clive Selley received was honoured for services to Telecommunications during Covid-19.. google_ad_height = 280; Clive I build the best network. I dont think those things change, whether we are tightly integrated into BT or separate.. Michael.Rake@bt.com, Head of Openreach // ]]>. BT says it expects Openreach to help the company offer ultrafast broadband connectivity to 10 million premises by the end of 2020 and the majority of the UK by 2025. See the full [CDATA[ Subject: Noisy line & broadband problems million verified professionals across 35 million companies. Three months with no reason is unforgivable. PO Box 730 [CDATA[ Selley admitted there had been some teething problems with the streaming on Android tablets, and that his team had found out about it through monitoring social media channels before any of their own systems flagged a problem. Thats one home every 23 seconds, says Selley breathlessly. Other companies have been able to install alternatives for 30 years. BT has announced that Clive Selley will move this quarter from his current position as CEO of BT Technology, Service and Operations (BT TSO) and group chief While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. While campaigning to be Tory leader last summer, Boris Johnson pledged to improve that by delivering 1 gigabit broadband speeds to every UK home by 2025. The customers, as there is more than one, dont know as no information other than broken promises has been given. Looking for a particular Openreach employee's phone or email? Were not going to let rural UK fallbehind.. 22 Mar 2023 09:46:54 Fax: 0845 050 1615. Your email address will not be published. Then save it and print it off. Get over it, oh and the share price is on the rise as well, just to add a few more sour grapes. Weve now passed almost 4.5 million premises and are building faster, at lower cost and higher quality than anyone else in the UK. I start off speaking to Sky and they were useless. OR did nothing new or more under the so called pandemic. Already registered? BT Enterprise Clive Selley awarded CBE in the Queens birthday honours Our order today is an important first step as we begin to Just what are you going to do about it xxx, Gnewton your ignorance astounds me as you clearly have no understand of the turnaround Clive Selley had on openreach in the last 5 years he has been in charge. Selley will join Openreach at a time when Ofcom, the UK telecommunications regulatory authority, is conducting a review of the telecommunications market. Our biggest team of people is our field engineering force. Otelo (Office of the Telecommunications Ombudsman) How do I defend against that? Clive Selley In the past three months, Openreach engineers laid fibre passed 340,000 UK homes. We also use them to offer content that's personalised and relevant to you. 12,831 people are Get contact details including emails and phone numbers (business Talk to Ofcom Copyright 2023 IDG Communications, Inc. However if you are dealing with BT Complaints and you find a better way of contacting them, please drop me a line and I will amend this page. If you continue to our site we will assume that you're happy with this. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Search over 700 In the past three months, Openreach engineers laid fibre passed 340,000 UK homes. BT PLC Are you at the end of your tether trying to raise Openreach Complaints and talk to someone that can understand and help you? Clive is 54 years old and married with two children. Clive Selley will vacate his role as head of BT's Technology, Service and Operations (TSO) team to take over as CEO of Openreach. Suddenly, previously difficult issues are solved with the minimum of effort. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. In a world where the technology is changing so rapidly, as technologists all of us must commit to continued learning, he says. Why are Cityfibre the darlings of FTTP? WebHead of Openreach Clive Selley mailto:clive.selley@openreach.co.uk High Level Complaints Amanda Newstead DSO & HLC Front Office Openreach Web: June. Up to 5 Or to the address on your phone bill. Correspondence Centre High Level BT complaints phone number 0800 3289393, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com, At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com We recommend upgrading your browser with one of the following to properly view our website: Please note that this is not an exhaustive list of browsers. Chairman & CEO Complaints Specialist They have no legacy copper network to maintain and are almost exclusively building in competitive urban areas using Openreach poles and ducts without the ongoing maintenance costs for these. So too are other, smaller operators such as Goldman Sachs-backed CityFibre, Hyperoptic and Gigaclear. We will build the superior full fibre network for the UK.. The review is expected to include consideration of whether Openreach should operate more independently of BT against a backdrop of complaints of poor service from service providers who lease access to BT's local infrastructure. The honours system is technically designed to recognise people who have made achievements in public life and or committed themselves to serving and benefiting Britain, such as by helping to make the lives of other people or communities better. Selley will step in for Joe Garner, who has decided to leave to become CEO of Nationwide Building Society, a British mutual financial institution. Sign up for a free account. We pay for your stories! I think we can go a lot faster, says Selley, a keen runner who is married with two children and lives in London. 2023 Endeavor Business Media, LLC. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. The International Institute of Communications website is built using modern technology and standards. This has the potential to transform peoples health if it brings drugs to market faster.. CIO Interview, BTs Clive Selley sees goal chances in Internet of As a life-long West Ham supporter, Selley may not be watching his team in the Champions League when his employer takes over the broadcasting rights in 2015, but he still has plenty of goals to aim at. Although demand for healthcare is growing, the pressures on the cost of providing it, as Selley points out, are also increasing. Durham Idiots. When you have a very serious problem with Openreach, an email to the CEO unlocks the issue for a satisfactory conclusion. Same here. Triple play into the household is the big consumer opportunity for BT. Use our Premium/VIP Service to contact Clive Selley by email now. Here are a few tips for establishing great contacts. to Clive Selley. Call BT Group at +44 207 and ask for Clive Selley. The most constantly updated executive directory. They need to understand the business that users say they want as well as what business value can be delivered, so they are operating as business people, not just technologists., Selley admits that some of the understanding and communications issues are less rigid in BT as it is essentially a tech company. Openreach (which Clive heads up) kept on going throughout the pandemic in truly tough times. Televising Premier League football was a key part of that strategy. 13. All she had was BT.com as a contact address, and phoning India was a complete waste of time. It is Selley more than anyone else who will be expected to turn that pledge into reality. My hunch is once a mod wakes up they will delete the offending case worker address as although I am sure it is not malicious, it is against the forum rules. At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com A CBE for doing less in a pandemic than previous years. Virgins network isnt full fibre. Easier said than done, because many areas dont have other network choices. Selley rejects the argument that a break up is inevitable and says he remains focused on the task at hand. If you are searching for Openreach corporate office address or phone number, you have come to the right place because here we have provided all information about Openreach head office address and company contact information. Clive Selley CBE Openreach Chief Executive Officer Yves Bellego Orange Director Network Technical Strategy Luciano Ramos Rogers Communications Inc.. SVP Network Development & Core Engineering Edward McKay Shentel COO Chet Kanojia Starry Co-Founder and CEO Jim Butman TDS Telecom President and Chief Executive report said it was the telecom operator most complained about by customers. Be grateful tor what you have! With all these new players, Britains broadband landscape is certainly more crowded than it was and Ofcom reforms designed to boost competition mean Openreach no longer has the iron grip on the market it once did. Ive had nothing but terrible service from OpenReach. So many of my customers have been stuck in endless loops getting nowhere with relatively simple issues. It wasnt clear to me what was trying to be achieved, he says, We operate in a world where there isnt one network: Openreach.