San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After 3 months, we have been trying and have sent multiple emails. Great Jones Property Management Reviews | Read Customer Service Reviews Roofstock buys Great Jones platform to help investors profit on their We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. Their driving purpose is to provide the highest quality care for your rental properties and work with local vendors to achieve the most competitive possible pricing for upkeep. Was told breed restrictions after paying app fee. Great Jones | Property Management Done Right After terminating them as my property managers due to a lack of effort and constant displays of incompetence. Find out how we combat fake reviews. No reason and will not communicate. We sent you a check in the amount of $1301 ON 5/10/22. Lower costs, higher returns for you. It was summer time. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Hi Keena, we appreciate your honest review. BBB Business Profiles may not be reproduced for sales or promotional purposes. I currently am a renters and my house had a problem that was beyond tenant repair. Thats where Great Jones, the leader in full-service, Indianapolis residential property management companies, comes in. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. This was confirmed by my tenant. My wife posted a scathing review earlier and it was removed. 499 likes, 12 comments - Mark Jones II | Multifamily Mentor (@livinrentfree) on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. We would like to have a better understanding about your experience. That's why investors choose Great Jones for their rental property management in Indianapolis. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Super shady. 176 total complaints in the last 3 years. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. SO TERRIBLE DO NOT RENT FROM THEM!!! Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. Thank you for reaching out regarding your remaining deposit refund. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I put in new tiles to cover and hide this in the bathroom. My entire house has been backed up for 3days and counting! What Are We About? YOU! - Planned Property Management, Inc. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews! Property Management Company Indianapolis, IN | Great Jones Sent me a letter of non-renewal for the lease while I was deployed overseas. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. At this time the vendor has been assigned to the work order. Vina, thank you for sharing your positive experience! I contacted the maintenance service provider.Initially the repair company contracted to do the work never showed. It's August and still not fixed/replaced. GET SHOWINGS DONE WITH RENTLY - Great Jones She was charged for a service that never took place. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. We would like to have a better understanding about your experience. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. ******* will be contacting you with any updates to schedule. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. So property investors can thrive. So I requested the information needed to complete my application. Walk-in payments are not accepted at any of our locations. I've been renting from a private owner for years. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Great Jones has partnered with a company called Latchel to help intake all new maintenance requests. I was able to retract information from our accounting team. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. About | Great Jones I have always been a good, respectful tenant. Hi Al 2, we appreciate your honest review. So residents can love where they live. The house was absolutely gorgeous and asked for a link for the application. They kept my deposit. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. Great Jones Florida, LLC | Complaints | Better Business Bureau Profile Hi Leticia, we appreciate your honest review. Darrius Mosley, thank you for sharing your positive experience! It has been 4 nights. Ive lived here 2 yrs and haved enjoyed my home! Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our goal is to have this repaired completed as soon as possible. The guarantor must be financially able and qualified to pay your rent as well as comfortably carry his financial responsibilities in case you default on the lease (generally 80 times one months rent). The $1301 was the rent, not the reserve. Get started managing your spaces and locations. If they didn't have breed restrictions they wouldn't have so many houses on the market. Great Jones - A Roofstock Company | LinkedIn International Association of Better Business Bureaus. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. This was confirmed by my tenant. A minimum of three (3) years administrative/technical experience and knowledge of property physical systems. This company uses the cheapest contractors to do any repair which means no quality or warranty. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. I submitted a work order and called. We have submitted umpteen maintenance request for quality checks of water, as well as plumbing along with repair to our front door locks after ensuring Hurricane *** in SW Florida. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Reply from Great Jones Property Management. Find out how we combat fake reviews. Great Jones: Employee Directory | ZoomInfo.com They cancelled my Dominion Account by closing an account that was previously on the address I am at. View contacts for Great Jones to access new leads and connect with decision-makers. Hi Brandi, we appreciate your honest review. Turns out that the owner was NEVER contacted by Great Jones. All Rights Reserved. Yes you read me right! With this parts of the home floor buckled with the most in the bathroom and kitchen. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. It is ridiculous that this company would allow such a scam to an elderly person. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. I have a disabled child who's a deaf mute and suffers from seizures. I just recently placed a applicationI just recently placed a application for one of Great Jones Rental Property in Tampa florida, I have not received an email stated that my application was approved nor denied. Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. Active, Closed, Last funding round type (e.g. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Throughout the vacancy they were slow to communicate, unhelpful and not proactive in their approach. Please see the statements we have sent you YTD. Barbara Ann, thank you for sharing your positive experience! They lack communication between departments, which just leads to nothing happening until you pester them enough. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. I have had 3 pipes break, which they did fix. BBB Business Profiles may not be reproduced for sales or promotional purposes. My experience with GJ was quite literally the worst interaction I have ever had with a company. They did it w/o even telling me. We ask that you continue to work with the pest control company. Please believe me when I say that every single 1 star review is absolutely true. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. Great Jones is terrible, dishonest, sloppy, super unprofessional. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. After multiple complaints from tenants and. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Serious investors work with Great Jones, an Indianapolis residential property management company that excels in making their investments profitable. I called left messages. Rent can be paid in cash, online through our portal . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Hi Ebony Wallace, we appreciate your honest review. I moved in April, 2 days later my a/c was stolen. Great Jones Property Management Reviews | Read Customer Service Reviews I'm trying to ask what the reason is. to keep sending out people to put band aids and create more damage. Great Jones Property Managment | Complaints | Better Business Bureau How do I pay my rent each month? - Great Jones, A Roofstock Company I am not sure how old that carpet is as it was peeling up all through my residence. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones And They did not that in order. billions of dollars worth of products & services to owners, residents, and other relevant stakeholders. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No water for first week here at property. The reserve of 2K is still owed to us. We are very sorry to hear about this experience. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. As a landlord I am so disappointed that I select Great Jones as my property management company. Leshia, we are disappointed to see your low star rating. We are here for you, to give you good management. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. Hi Kathy Robinson, we appreciate your honest review. While things were good initially, the past 6 months were a nightmare.

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