I called Suburban for fuel and they wanted $4.49/gal. It should not cost thousands of dollars to get better service. I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. Safety Tips CONTACT US 1-800-PROPANE (1-800-776-7263) Available 24/7/365 Propane Safety Learn More About Propane Safety Heating Oil Safety * Fees noted are examples of different industry fees we have seen. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Cynch is a propane grill tank home delivery service that is so easy to use! Consider purchasing a propane gas detector as an additional measure of security. checkDescriptionFormCookie("description-form-product",".description-form select#product"); The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. I also wrote them again with the statement my contract was ended, and I felt I was not responsible for a years rent. Who is Suburban Propane's Transfer Agent? checkDescriptionFormCookie("description-form-product",".description-form select#product"); success : function( response ) { Suburban Propane has the worst service of all the propane providers. The new propane company will then be responsible for ongoing costs and maintenance. AmeriGas is the largest propane supplier in the nation, and we partner with top retailers in your neighborhood to make getting propane easy. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. I am hesitant to open the line for fear of leaks in the future. Gave us the run-around whenever we needed a refill. We had to call another company who came out and did the work/replaced the regulator needed. Just pay inside to get a filled tank, and leave the old one there. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. AmeriGas propane grill tanks contain a net weight of 15lbs of propane. 1 review of Suburban Propane "In the past, we had used Suburban Propane to deliver propane, back when we were using propane to heat our pool, but then we got rid of our pool. A reputable propane company will be sure to remove the tank safely, in accordance with laws and local ordinances, and with respect to your property. Looked up New Jersey average prices for today is $3.00 and change per gallon. Re-sell your propane tank to your new supplier. Resolved. Instead, give it to a propane provider and let them handle it for you. Recycling Propane Grill Tanks - ct Getting an empty propane tank off your property takes a bit more work than most other garbage, but that doesnt mean it has to be a difficult job. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. Marlborough, MA. The technician at the dealer examined it and says there is oil in the propane lines and that I should break the line at the lowest point and at the heater and blow the oil out from the appliance towards the tanks. I immediately contacted Suburban to request that they remove their propane tank. }); on Thursday, May 4th at 9:00 AM Eastern Time. Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. Not too long ago, urban run-off was considered an insignificant contributor to drinking water contamination. In the Suffolk County area, Propane Depot is your trusted local propane provider for tank refills and removal, get in touch with our team today. jQuery(this).removeClass('inactive'); Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. If you need to switch immediately, talk to the representatives. SUBURBAN PROPANE - 10112 Harrison Ave, Harrison, OH - Yelp Other Suburban Propane Contacts. I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. Remember, propane is flammable, and if dumping it in your yard, or somewhere else, or keeping it in your home is a safety hazard. Also free training to obtain lp installer license. This means you should keep it away from grills, candles, firepits, lighters, etc. Switching Your Propane Supplier - amerigas His account is cooking only twice a year Auto delivery, without a rental. propane They charged me for an emergency call (took them a week to come out) then charged for parts/work done. Again WHAT? As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. This sounds scary because it talks about damage to your propane line, damage to your yard, etc. Whether you're upset with your service, the prices are too high or you're just unsatisfied and want a change, there are many reasons why you may want to switch propane suppliers. Dont try to sneak them into your garbage either. $23 in fees. *, How are Common Units taxed when sold by the investor? The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. My manager is a kind, intelligent man. How To Get Rid Of Suburban Propane? - UtilitySmarts We do always state to the customer what their delivery day is and offer a same day delivery with a fee if they are interested. Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. Customer satisfaction since 1928. With over 700 locations, we're ready to serve you. Either way, well replace your tank easily, and in just a few minutes! Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. The women proceedes to tell me, "There is a $100 fee for pick up, & $1 gal for whats left in the tanks." We delivered the tank and set it the next morning 1st thing. Anyone considering the purchase of Suburban Propane Common Units for a not-for-profit organization or for pension, profit sharing, or IRA accounts should consult his or her tax advisor. Suburban Propane is a prime example of a partner who delivers Red Cross support where it's needed for the communities we serve.". Ask your new propane company for their advice on switching. I rented a 200 gal. We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. for my Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call, Reliable supply of fuel, even in extreme weather, Hassle-free service by safety trained professionals, Multiple payment options and secure online account management. Also they havent used any fuel for 5 years so the price we are refunding goes back to 2017 when they got their last delivery. tank on another property. Suburban Propane does not have a direct purchase plan. We Prioritize Your Safety Above All Else | Suburban Propane The latest complaint Tank and Service was resolved on Oct 23, 2014. 42 percent of employees would suggest Suburban Propane to a friend, and 32 percent are optimistic about the company's future. I also own a 250 gal. A special thank you to Marianne who was very supportive and friendly. Ideally, you will have both removal and new tank installation scheduled on the same day. I called for Suburban to come get there tanks. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. Suburban Propane has an average consumer rating of 2 stars from 144 reviews. Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. Copyrights 2021 Propane Depot . Copyright 2023 Suburban Propane | All Rights Reserved. This is the total payment which is now due. This gives you leverage to purchase propane from any supplier that you choose. Sales have out-paced charcoal, electric, and natural gas combined. Copyright 2023 Suburban Propane | All Rights Reserved. You will lease the tank from them. Read the reviews prior to signing on. SUBURBAN PROPANE - 9586 River Rd, Marcy, New York - Propane - Phone The best part is there is no commitment, no added delivery fees, and no contact! Sign up with a new propane supplier You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. *, How and by how much and how long are the distributions tax deferred? I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. Urban Run-Off as a Source of Contamination in Drinking Water . I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. I cancelled my Suburban Propane service January 19, 2023. jQuery(this).removeClass('inactive'); It doesnt matter how empty or clean your propane tank is. Working at Suburban Propane: 559 Reviews (2023) | Indeed.com Suburban Propane provides its investors with a Schedule K-1 each year. Wish we had acted years ago. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. Cynch delivery drivers handle the rest. Thank you so much! tank from Suburban Propane for $90 a year. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. Isn't that what you signed up for when you took the job? Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. } We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. This will surely increase the credibility of your complaint. Step 3: Watch the Burner Flames. *, What percentage of the distribution is considered Unrelated Business Taxable Income (UBTI)?*. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. How To Buy, Exchange, Or Dispose A Propane Tank - amerigas Written inquiries should be addressed to: They did not show up and did not contact me with an explanation or a reschedule. So what are you supposed to do with it? The latest review Price gouging was posted on Apr 15, 2023. Turn your burner off. A Common Unit represents a limited partner interest in the Partnership. I don't think so! }); Our highly trained and qualified service technicians and drivers are always ready to help you. They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. Lets break down propane switching fees and how you can get around them. This standard legal language exempts the propane company from damage to your property upon removal of the tank. Click HERE to register. Response. Remember, even if your tank is empty, there might be small traces of gas left. Just received propane from suburban today and it is $5.45/gallon! ******** stated he would talk to his wife and said he would call us back, but never did. Everything You Need to Know About Propane Tank Disposal Here are some quick tips to keep in mind: It's important that you never dispose of your propane cylinder by throwing it in the trash. Before you schedule tank removal, explain the situation to your new company and see how they might be able to help. Our last delivery was in 2021. 240 Route 10 West P.O. Investors | Suburban Propane - FAQs I moved into a rental in 2017, the propane tank was owned by the landlord. The account is closed with a zero balance. Enter your City, State, or ZIP code (required): estLat = parseFloat(getCookie("estLat")); This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. Years serving our customers and their communities. Does Suburban Propane have a Distribution Reinvestment Plan (DRIP)? Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. So I called the office a second time to comfirm there pick up, and suspected a fee of some sort. Years serving our customers and their communities. 15 reviews of Suburban Propane "For many years this business was called Centex Propane. Read more. Where Do I Refill a Propane Tank? - Boondocker's Bible Save your time and money and use someone else, anyone else. But dont panic. If possible, you should reuse your propane tank. They could be on a different LP line than your stovetop and need to be . jQuery('#product-dropdown-wrapper').html(localProductDropdown); Suburban Propane (SP) is an expert at price goughing! What?, you might say. I was out on automatic refill which I never asked for. Pete J . They charge a huge fee for picking it up.First its $150 for the pickup fee. } jQuery(this).addClass('active'); Suburban Propane's Transfer Agent is Computershare Investor Services. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. type : 'post', If you dont do this, it can release the propane into the air. We have been providing reliable installation and delivery of propane for residential and commercial use for over 90 years and are committed to our customers and the communities we serve. PO Box 43006 You may purchase units through your broker or other financial institution. 2021 Propane Depot. It robbery! The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. This fee is standard in the propane industry (and many other industries). After ending your existing contract with your old provider, you will need to schedule tank removal. tank from a competitor and when Suburban came and picked up their 200 gal. I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. I called Suburban for fuel and they wanted $4.49/gal. In our experience, the average cost our customers have had to pay to leave their old company is $800 to $1,500. I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. Safety and training fees are passed on to the customer. Tell your new propane company your options for a dig out and see if they will be able to coordinate their schedule to be there same day. When you see these fees pile up, you might second guess the benefits of switching at all. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Can I purchase units directly from Suburban Propane? They kept the gates open and promptly and politely filled the two bottles. We accept all brands of propane tanks and cylinders for exchange. You may also be able to find a household hazardous waste collection in your area for 20lb BBQ tanks or forklift tanks. Tell them why you think the early termination fee should be waived. Turn the switch to the LP setting if the RV is not plugged into electric connections. That said, if you do plan to store an empty tank, make sure you follow these safety tips. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. jQuery('.description-form p.form-list select#product').focus(function(){ If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. tank from Suburban Propane for $90 a year. But being hit with a $150 bill for leaving certainly doesnt make a strained relationship any better. I feel this will only be rectified if it becomes a legal matter, I really hope thats not my next step, We cannot locate this customer and have reached out to confirm if he is in fact a Suburban Propane customer. Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Location & Hours 775 Belleair Rd Clearwater, FL 33756 Get directions Edit business info Ask the Community Jack Wade. 1 review of Suburban Propane "The bane of my existence. When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. First, we should say these fees are standard. I still got a bill for closeout of $125.00. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. This way, you wont have to pay out of pocket. So I called around, & found a new provider. Suburban Propane Company HQ. Why is it so difficult to switch? The short version of this story is that Suburban Propane installed these tanks specifically . url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. As a pastor who's church also utilize Surburban, maybe we need to look at finding another company that can provide better customer service. At this point, they pick their jaw up off the floor and decide maybe its not worth the hassle or the cost to switch. When our propane ran out during a freezing cold power outage, we were told on a Thursday that we had to wait until the next available Tuesday as Tuesdays are our normal delivery day, we had only ever had one other delivery before that! Suburban Propane: Reviews, Complaints, Customer Claims, Page 6 What is the best way to get rid of a propane tank containing propane? It is 70% full and is a hazard sitting where it is placed. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! Those investors who wish to ensure receipt of distributions on newly purchased units are cautioned to finalize their purchase of our units by the close of business onthe day preceding the ex-dividend date(i.e., generally four business days preceding the record date). } Most companies will advise you to wait until you have less than 5% propane in your tank to initiate the change. SUBURBAN PROPANE - 775 Belleair Rd, Clearwater, FL - Yelp Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. Terrible customer service! Suburban Propane Partners, L.P. is now a Master Limited Partnership (MLP) traded on the New York Stock Exchange under the ticker symbol SPH. What is the difference between a distribution and a dividend? Suburban Propane - their contracts are deceptive scams Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. Get Rewarded For Your Referral | Suburban Propane Propane Related Fees & Charges | Suburban Propane Providence, RI 02940-3006, For Courier Delivery: If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. Always delayed delivery. on Thursday, May 4th at 9:00 AM Eastern Time. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. WHAT? left, so altogether $170+ for pick up. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. Wrong the pick up fee is $79 plus tax. Now Suburban is telling me I owe them more money. 03/15/2023. Labor costs can vary by region and location. Computershare Investor Services Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. This review was chosen algorithmically as the most valued customer feedback. This charge is incurred by customers who request deliveries outside of normal business hours. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. Yes. estLat : estLat, When it comes to propane tank disposal, you should never try to get rid of it by yourself. Closeout (Tank Pickup) Fee. No. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. They keep putting up with the service and high prices because it appears to be less money than switching. This was in February, I got three kids and were all freezing in this house. But it also makes the cost and maintenance of a propane tank your responsibility. Keep reading to learn the right way to dispose of your propane tankand what not to do. Locations providing exceptional service to local communities across 42 states. Propane smells like rotten eggs, a skunk's spray, or a dead animal. They will either have you drop off the tank at their location or pick it up themselves. I'm scheduled for the connect to the house on day after tomorrow. Then they came with no warning and shut my gas off. Make sure you turn the gas valve off. This can cause the pressure to build up inside the tank, which can lead to leaks. UBTI is calculated for each unitholder on his or her Schedule K-1. If the tank ever needs repair or replacement, we do that with no additional charge to the customer.

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