server in each domain/forest. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. Device > User Identification > User . Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from As we have changed the audit and advanced audit policy then it started working. I wanted to follow up on case# and get a status update. . User-ID is only displaying GlobalProtect users. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. . And when I do see them, they're usually for machines, not users. Reset the Firewall to Factory Default Settings. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. I think I figured out the issue with the event logging. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Ensure the group mapping configurations do not contain overlapping App Scope Threat Monitor Report. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid 1. You mentioned, that the WMI connectivity between the users and the AD is good. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. We configure the firewall to use WinRM-http. User-ID Mapping Intermittent : r/paloaltonetworks - Reddit Please run the below command to revert the ms server debug to info. the, If you make changes to group mapping, refresh the cache manually. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Determine the username attribute that you want to represent show user server-monitor statistics command shows the status for all four domain controllers as connected. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. directory service (such as Active Directory or an LDAP-based service For the LAN IP does it showing any username in the event logs. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. 2. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. I tried to include any details that someone might find relevant, but as a result it is still a very long post. AlgoSec vs. Arista NG Firewall | G2 6/10/2022 1:34 PM - TAC case owner #4. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). user mappings to the Palo Alto Networks device: To We checked the permissions allowed to the user groups in the AD. We checked that you have configured Kerberos. Newly Added Active Directory Users do not Appear on the Firewall Learn best practices for connecting to directory servers x Thanks for visiting https://docs.paloaltonetworks.com. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. User-ID sources send usernames in different formats, specify those The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. groups if you create multiple group mapping configurations that 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Device > User Identification > Group Mapping Settings Tab 1. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. This command will fetch the only delta values or the difference. Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. Specify the Primary Username that identifies users in reports However, all are welcome to join and help each other on a journey to a more secure tomorrow. For more information, please see our As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. So I was turning them on and they were being shut back off one second later. Check and Refresh Palo Alto User-ID Group Mapping I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Issue. or multiple forests, you must create a group mapping configuration Filter by an IP address that you've seen the issue on. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? Identify your Privacy Policy. I've verified that the username/password is good on the service account and the account is not locked. directory servers? Change the Key Lifetime or Authentication Interval for IKEv2. For more information, please see our resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. It has worked at this location for quite some time. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. So I just open the CLI and run "debug management-server on info", right? The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. At this point we completed following steps: 1. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? The user will get listed as a group member. This is the only domain I have experience with, so I don't know how these policies are supposed to act. How to Clear User Cache after Changing Active - Palo Alto Networks 2. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. The default update interval for user groups changes is 3600 seconds (1 hour). In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . Ensure that usernames and group attributes are unique for all The member who gave the solution and all future visitors to this topic will appreciate it! The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. Do you mean logon event? At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. You have migrated from a User-ID Agent to Agentless. Use the following commands to perform common, To see more comprehensive logging information It's only 68* users, which seems like way too few. The new user also doesn't show when running the following command: >show user group name "domain\group name". 1. on-premises directory services. use the same base distinguished name (DN) or LDAP server. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. October 24, 2018 by admin. WinRM is even running on the one that is saying Connection Refused. I was looking around on the KB and tried some things in the CLI. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. Follow commands below as a workaround. Yes I need logon event on the domain controller and the security events. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . PAN-OS. End Users are looking to override the WMI change . I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. I'm working on the logs and I will update you by the end of this week. Ensure that the primary I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. Then the second half of them would say Success removed, Failure removed. AlgoSec rates 4.5/5 stars with 141 reviews. We noticed that only 5 to 6 logon events can be seen on 8 July. It didn't really help though. PAN-OS Web Interface Help. To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent After you refresh group mapping, you will get below output. Like on the domain controller? The consultant entered the most detailed TAC case I'd seen. Still not all of them though, but definitely progress. *PAUSERID is our User-ID service account. With just GP users being IDd, it was only around 29% to 34% of users being identified. 3268 or 3269 for SSL, then create another LDAP server profile to GUI shows all four domain controller in connected status, 4. is an Active Directory server: If As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. I feel like TAC was stalling. Each with a pair of Domain Controllers and an HA pair of PA-220s. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Microsoft Windows [Version 10.0.17763.3046]. 2023 Palo Alto Networks, Inc. All rights reserved. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. and our WMI to WinRM user-id mapping : r/paloaltonetworks - Reddit and our i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. 5/18/2022 12:42 PM TAC case owner #4. 2023 Palo Alto Networks, Inc. All rights reserved. Yes, the command I shared previously was to set the management server from debug mode to info mode. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please attach the ping responses to the case. 2. Very few logon events. My guess would be that some windows update did it. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. As informed you will update me regarding this after verifying internally. We took the userid logs and the Tech Support File of the Firewall for further analysis. Enter a Name. To create a custom group that is not already available in your Device > User Identification > Connection Security. I'm seeing a lot more logon events. . Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. The following Refer to screenshot below. I have specified the username transformation with "Prefix NetBIOS name". 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. User Mapping - Palo Alto Networks Which resources are local and which are regionalized? Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. authentication service: For example, to view all I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. such as OpenLDAP) and identify the topology for your directory servers. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. many directory servers, data centers, and domain controllers are 3. Cookie Notice SSH Into the Device and run the following command. How to Configure Group Mapping Settings - Palo Alto Networks Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Device > User Identification > Group Mapping Settings Tab. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. Down to 2,500 words from almost 94,000. I'm seeing the same thing on all 4 DC's. 4. Please let me know if you have any other queries on this case. Group Mapping After Refresh Not Changed - Palo Alto Networks show user group list. User ID to IP mapping stopped or intermittent : r/paloaltonetworks - Reddit In reality, it's about 500 with smaller firewalls. 1. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. Who tf knows? (Unknown command: wmic). Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. based on preference data from user reviews. username, alternative username, and email attribute are unique for Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. User ID group mapping, not pulling groups : r/paloaltonetworks - Reddit regions? Am I missing anything? I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. Im assisting customer with migration from Agent to Agentless UserID. PS: weird thing is I do so some user-id mapping at this site, but very few. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Tutorial: Azure AD SSO integration with Palo Alto Networks - Admin UI If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. Go to the Group Include List tab. As per the error you mentioned, you can refer to the below kb article that explains the error. Server Monitoring. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. The LIVEcommunity thanks you for your participation! 3. I was going through the logs and found that I missed mentioning a command. A state of 'conn:idle' indicates the connected state. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. debug user-id refresh group-mapping all debug user-id . Default level is 'Info'. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . Executing 'clear user-cache' for a Specific Captive Portal User IP User-ID Best Practices for Group Mapping - Palo Alto Networks The last one is redundant, so I disabled, but did not delete. Are all the AD's pingable? command: show log userid datasourcetype equal kerberos. For deployments where your primary source for group mappings usernames as alternative attributes. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . Is the Service Routes managed by the management plane or by the dataplane management? I can upload the list if you'd like. Try installing the agent somewhere. 5. So I turned the former on, but didnt see any additional logon events in the security log. Do you just want all the security events? I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. With the audit logging working it is now up to like 81%. (c) 2018 Microsoft Corporation. Plan User-ID Best Practices for Group Mapping Deployment. View mappings learned using a particular Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . use in security policy. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. The first half were saying Success Added, Failure added or just Success Added. membership rather than individual users simplifies administration We went through 4 case owners and we basically had to start over with each of them. and have appropriate resource access, confirm that users that need Manage Access to Monitored Servers. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. As we checked the configuration all was good. Thanks for joining the call and also for sharing the TSF file I'm also seeing some user-IDs from AD now. Scan this QR code to download the app now. unused group to the Include List to prevent User-ID from retrieving Total: 0 * : Custom Group. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. Add up to four domain controllers Palo Alto Networks Predefined Decryption Exclusions. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Deploy Group Mapping Using Best Practices for User-ID. Logon and Logoff, respectively. Device > User Identification > Group Mapping Settings Tab Server Monitor Account. mapped: View the configuration of a User-ID agent It has issues. Change), You are commenting using your Facebook account. . Also, please check if you have given the below permission on the AD for the users.

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