Customer requests are the main reason that customers contact us. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Compare Port Macquarie with: Do you live in Port Macquarie? Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). Nobody has come back and told me the result of that. What are the key differences between the old and new draft policies? Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. $1000 a week is spent on this rubbish.". Read our Privacy Policy. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? all the different ways you can get in touch with us. The Port News has been at the heart of its community for more than 135 years. Recently we undertook a significant review of how we deliver service to our customers. stream Ruby Pascoe. Customer Service. council@pmhc.nsw.gov.au Mail Reach us by posted mail. Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Some content on this page may not display correctly. Ph: 6581 8111, 17 Burrawan Street Read our Privacy Policy. 8 0 obj Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. Police appeal for . . PO Box 84, Port Macquarie NSW 2444. "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> Be very wary of politicians sounding the youth crime alarm. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Sign up for our newsletter to stay up to date. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. endobj "I'm horrified and our community should be too. 9 0 obj Complaints can: You have a right to good services and fair treatment. Here areall the different ways you can get in touch with us. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. 9 Laurie Street Laurieton NSW 2443. >> /Root 9 0 R You have a right to complain about the services you get. Bellingen Shire Council had a clean slate. Find out what complaints we can help with. Complaints can: increase the chance of getting a better outcome help others in similar situations Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. Read our Privacy Policy. endstream What happens after you make a complaint. Photo: File IT was a $64,000 question that amounted to nothing. <>stream Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. He also asked if council will inform him of the results of any complaints made against him. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Sign up for our newsletter to stay up to date. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. There are many benefits of making a complaint and telling someone about your problem. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. We care about the protection of your data. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO "After that, I got a five page rambling document that was a record of the matter. Please enable JavaScript in your browser's settings and refresh the page. endobj Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Port Macquarie NSW 2444. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. 7 0 obj endobj Hearings can be observed by any member of the public. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Port Macquarie court list. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. "I consider that money has been taken away from important assets to our community. endstream Search their online public register. Calls received outside of business hours are diverted to our after hours call centre. Opinion. xc`````z f2 IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Port Macquarie NSW 2444. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Ph: 6581 8111, 17 Burrawan Street IT was a $64,000 question that amounted to nothing. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Your feedback should be received no later than Friday 20 November 2020. Learn more. %PDF-1.7 14 0 obj ABN: 11 236 901 601 Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Add data for Port Macquarie. Advertisement Ad Local News Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. You can report most issues online. Your digital subscription includes access to content from all our websites in your region. 17 Burrawan Street Port Macquarie NSW 2444. In 2018 there were two and in 2019, 14 complaints were lodged. If you work for NSW public sector. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Confidentiality is important, but seriously I'm not told who lodged the complaint? endstream 10 0 obj )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 We care about the protection of your data. "What has escalated this? "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. Please enable JavaScript in your browser's settings and refresh the page. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. endobj Our journalists work hard to provide local, up-to-date news to the community. endobj Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. If you look objectively at the process they (ratepayers) would be shocked at what went on. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. We support people with disability, Aboriginal peoples and have information in easy English and other languages. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. We live in an environment where anonymous people can make complaints - what can you do about it. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. the best way to lodge a complaint or a request for service (which is via our website). 49 High Street Wauchope NSW 2446. We care about the protection of your data. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. <>>> The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. Your digital subscription includes access to content from all our websites in your region. We can help people who have been unfairly treated by community services that are run or funded by the government. I don't know who lodged them (the complaints) or what is going on. HW[6Sc1r gndA%|l qX? "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] % These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). "What I think is shocking and disgraceful is the process. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. You can report most issues online. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). endstream Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Your digital subscription includes access to content from all our websites in your region. We review the information you give us and decide what action to take. E: council@pmhc.nsw.gov.au According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. I corrected it and advised of what I had actually said. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H We're here to help! College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription.

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